Subscription Migration FAQ

We're migrating to a new subscription platform to provide you with a better experience. The new platform offers improved reliability, better payment processing, and enhanced features that will make managing your subscription easier.

No, your subscription price will remain the same. The migration is purely a backend change and will not affect your subscription cost.

No, you will not be charged twice. We've designed the migration process to ensure seamless billing continuity. Your billing cycle will continue as normal.

No action is required on your part. Your subscription will automatically migrate to the new platform. You may receive an email notification about the change, but no action is needed.

A prorated invoice is a partial charge that covers the time between your last payment on the old system and your first payment on the new system. This ensures you only pay for the exact period of service.

Your existing payment method will be migrated to the new platform. In some cases, you may need to re-enter your payment details for security purposes. If this is required, we will notify you via email.

Your billing date may be adjusted slightly during the migration. Any changes will be communicated to you in advance, and you will receive a prorated invoice to cover any difference.

Yes, your payment information is secure. We use industry-standard encryption and comply with PCI-DSS requirements. Your payment data is never stored on our servers and is handled by our secure payment processor.

If you notice any discrepancies with your subscription or invoices, please contact our support team immediately. We're here to help resolve any issues quickly. Visit help.getnexar.com to reach our support team.

The migration is being rolled out gradually. You will receive an email notification when your account is scheduled for migration. If you have any questions before then, feel free to reach out to our support team.