Effective Date: July 31, 2025
This Purchase Policy ("Policy") governs the purchase, shipping, warranty, and return terms for products sold by Nexar Ltd. ("Nexar," "we," "our," or "us"). By purchasing a product from us, you ("you," "your," or "Customer") agree to be bound by the terms outlined below.

Shipping & Order Fulfillment

Shipping Policy (United States only)

We currently only ship to addresses within the United States. International orders are not accepted.

• Orders are typically processed and fulfilled within 2 business days from the date of purchase.
• Orders placed after 12:00 pm will be processed the following business day.
• A tracking number will be sent to the email address provided at checkout once the order has been dispatched.
• Standard delivery time is estimated between 3 to 10 business days from the shipment date. Shipping delays may occur during public holidays or due to carrier disruptions.
• If you have not received your order within 10 business days, please contact us at support@getnexar.com.

Order Cancellation Policy

Orders placed through the Nexar Shop are processed promptly to ensure timely fulfillment. As such, cancellation eligibility depends on the order status at the time the request is received.

1. Cancellation Before Processing
   You may request to cancel your order before it enters processing status by contacting support@getnexar.com as soon as possible. If the order has not yet been prepared for shipment, we will make reasonable efforts to cancel and fully refund your payment.
2. Cancellation After Processing Begins
   Once an order is marked as “Processing”, it is considered locked for fulfillment and cannot be cancelled. If you no longer wish to keep the item, you must wait to receive the shipment and then initiate a return under our Returns & Refunds Policy. Nexar is not responsible for any fees or delays caused by failed cancellation requests made after processing has begun.

Sales Tax

Sales tax is applied in accordance with local laws and regulations based on the nature of the item purchased and location:

1. For physical products (cameras, accessories): Sales tax is calculated based on the shipping address provided at checkout. Tax will be added to your order total where required by law.
2. For subscription services: Applicable sales tax may be charged based on the billing address associated with your payment method. Not all states tax digital services, so charges may vary depending on your location.

We reserve the right to update our tax collection practices in line with changes in local tax laws and platform capabilities. Final tax amounts will be displayed at checkout before payment is completed.

Warranty

Limited One-Year Warranty

Nexar warrants that the purchased product shall be free from defects in material and workmanship for a period of one (1) year from the date of original purchase ("Warranty Period").

If the product proves defective within the Warranty Period, Nexar, at its sole discretion, will either repair or replace the product. To initiate a warranty claim, customers must contact support@getnexar.com and provide:

• Proof of purchase (order number, receipt, or invoice)
• Description of the issue
• Any requested supporting materials (e.g., photos, videos)

Exclusions

This warranty does not apply to damage resulting from:

• Physical impact or breakage
• Misuse, negligence, or abuse
• Unauthorized modifications or repairs
• Water exposure or damage
• Acts of God (including fire, flood, lightning, earthquake, or other natural disasters)
• Disassembly or tampering with any internal components
• Improper storage or exposure to unsuitable environmental conditions (e.g., extreme temperatures, humidity, dust, or direct sunlight)
• Any use of the product that deviates from its intended purpose or instructions

Nexar retains sole authority to determine whether a warranty claim is valid and whether a product is eligible for repair or replacement. All decisions are final and non-contestable.

Disclaimers and Limitation of Product Liability

Disclaimer of Additional Warranties

Except for the express warranty provided above and to the extent permitted by applicable law, Nexar disclaims all other warranties, express or implied, including without limitation:

• Any warranty of merchantability
• Any warranty of fitness for a particular purpose
• Any warranty of non-infringement

Limitation of Liability

To the fullest extent permitted by law, Nexar’s maximum liability for any claim arising from a product shall be limited to the repair or replacement of the product. Nexar shall not be liable for:

• Any incidental, special, indirect, or consequential damages
• Loss of data or profits
• Damage to any connected electronic device or personal property
• Any costs arising from third-party services, including installation or removal

Returns & Refunds

Please read this returns policy carefully before initiating your return. Incorrect or incomplete returns may cause delays.
Eligibility for returns and refunds depends on the nature of the order. Please refer to the relevant section below.

Private Drivers

This section applies to customers who purchased their Nexar dash cam for individual use through the Nexar Shop (Shopify) or Amazon.

Return Eligibility

You may return your dash cam within 30 days of purchase for a refund under the following conditions:

• The product must be returned in its original packaging and condition.
• Returns must be initiated through Nexar’s official support channels.
• Refunds will be issued within 30 days of receipt at Nexar's return facility.
• A prepaid return label provided by Nexar must be used; returns shipped with a personal label will not be processed.

If the device is returned in a damaged condition, Nexar reserves the right to withhold a portion or the full refund.

Return Process

1. Activated Dash Cams:
   
   
   • Contact Nexar support via the in-app messaging feature.
   • Navigate to More > Help > Contact Us.
2. Non-Activated Dash Cams:
   
   
   • Contact support@getnexar.com.

1. Initiate the return directly through your Amazon account's order history.

For additional assistance, contact us via the Live Chat Messenger on the Help Center or email support@getnexar.com.

Refunds

Refunds will be issued to your original payment method within 7-10 business days of receipt and inspection at Nexar's shipping center.

Exclusions

• Personal shipping labels void the return
• Opened/damaged products may be rejected
• Returns from outside the U.S. not accepted
• Claimed rebate or gift card nullifies refund eligibility

Fleet Clients

This section applies to commercial customers using the Nexar Fleet Monitoring System.

30-Day Trial Return Policy

Customers are eligible for a 30-day trial period, starting from the delivery date, unless otherwise specified in the customer's contract. During this time:

• A full refund will be issued for any unopened cameras returned within the trial period.
• A full refund is available for up to two (2) opened cameras.
• A restocking fee of $150 per unit applies to any additional opened cameras beyond the first two.
• No returns will be accepted after 30 days.
• Fleet expansion orders are not eligible for refunds.

Return Process

1. Initiate Return: Contact Customer Support within the 30-day period.
2. Return Authorization: If approved, you will receive a return shipping label and/or RMA via email.
3. Return Deadline: All items must be shipped back to Nexar within 7 days of receiving the return label.
4. Return Eligibility: Items must include all original packaging, manuals, and accessories. Damaged or altered items may be rejected.
5. Refunds will be issued to the original payment method within 30 days of receipt at Nexar's return facility, once returned items pass inspection by Nexar's fulfillment team.

If you are a business customer using the Nexar Fleet Monitoring System, please refer to your fleet service agreement for more details, or contact your fleet account manager.
For further assistance, please contact Fleet Support at 929-470-0536, Monday–Friday, 9:00 AM–8:00 PM EST. Alternatively, contact your fleet account representative for questions regarding your service terms.

Insurance Program Drivers

If you received a Nexar dash cam through an insurance program (e.g., Cover Whale), all returns and replacements must be handled directly through your insurance provider. Nexar does not process returns for dash cams issued through third-party insurance programs.

Third-Party & Reseller Purchases

This section applies to customers who received or purchased their Nexar dash cam through a third-party reseller (e.g., a dealership, insurer, or installation partner), but not directly from Nexar, Amazon, or the Nexar Shop.
If you purchased your dash cam through an authorized reseller or third-party partner, your return, exchange, refund, and warranty support must be handled directly through that reseller and are subject to their individual policies and terms of sale. Nexar does not process returns, refunds, or warranty claims for products purchased from third-party entities.