Purchase Policy

This Purchase Policy (“Policy”) governs the purchase, shipping, warranty, and return terms for products sold by Nexar Ltd. (“Nexar,” “we,” “our,” or “us”). By purchasing a product from us, you (“you,” “your,” or “Customer”) agree to be bound by the terms outlined below.

YOUR PURCHASE

Thank you for purchasing from Nexar. When you place an order through the Nexar online store, you are making an offer to purchase the products in your cart.

An order is not accepted until Nexar confirms acceptance (for example, by sending an order confirmation email and/or shipping the product).

Nexar reserves the right to accept or decline any order in its sole discretion, including in cases of suspected fraud, unauthorized or illegal activity, or where we reasonably believe the order is being placed for resale (unless authorized by Nexar).

Prices are shown at checkout and may change at any time before you submit your order.

Sales tax (if applicable) will be calculated and displayed at checkout.

By submitting an order, you authorize Nexar (and our payment processors) to charge your selected payment method for the total amount shown at checkout, including applicable taxes and shipping/handling (if any).

If your payment cannot be processed or is reversed/charged back, Nexar may cancel the order, and if the product has already shipped, Nexar may require return of the product or seek payment as permitted by law.

SUBSCRIPTION TERMS

From time to time, whether, as part of your purchasing a Nexar’s products or during your use of our apps and services, we may offer you to subscribe to certain optional, paid features and services (each, a “Subscription”).

Subscription offerings may vary by product, region, or program, and may change over time.

Subscription Details at Checkout

The specific terms applicable to your Subscription - including the price, billing frequency (monthly or annual), the length of the subscription period, what features are included, and any applicable taxes - will be presented to you at the time you purchase the Subscription (including in-app, on our website, or through an authorized purchase flow).

Some Subscription terms (including price and included features) may change at renewal, as permitted by applicable law, and will be presented to you before you choose to renew.

Billing and Payment

Subscriptions are billed in advance, either on a monthly basis or on an annual basis (as selected by you at the time of purchase).

By starting a Subscription, you authorize Nexar (and our payment processors) to charge the payment method you provide for the applicable fees and taxes at the beginning of each subscription period. If we are unable to collect payment, we may suspend or limit access to Subscription features until payment is successfully processed.

Renewal

At the end of your subscription period, we will present you with renewal options. You may be offered the same Subscription plan and/or other available plans, and you can choose whether to renew, and under which plan, based on the options presented to you at that time.

Cancellation

You may cancel a Subscription at any time by submitting a cancelation request through the Nexar app or our website (as applicable to your plan).

Your cancellation will take effect at the end of the then-current subscription period, provided we receive your cancellation request at least 1 day before the end of that period. For monthly Subscriptions, if we receive your request less than 1 day before the end of the month, your Subscription will remain active through the end of the following month (and you will be charged for that month as well).

Cancellation stops the Subscription from renewing, and your access to Subscription benefits will continue until the end of the then-current subscription period:

• For monthly Subscriptions: through the end of the current month.
• For annual Subscriptions: through the end of the then-current annual term.

No Refunds for Prepaid Subscription Fees

Subscription fees are prepaid. Except where required by applicable law, we do not provide refunds or credits for any unused portion of a subscription period (for example, the remainder of a month for monthly Subscriptions, or the remainder of a year for annual Subscriptions).

Impact of Not Having an Active Subscription

If you do not maintain an active Subscription, certain features, functionality, and/or service levels may not be available, may be limited, or may perform differently. The features included with and without a Subscription will be described in the offering presented to you when you subscribe and/or manage your plan.

Shipping & Order Fulfillment

Shipping Policy (United States only)

We currently only ship to addresses within the United States. International orders are not accepted.

• Orders are typically processed and fulfilled within 2 business days from the date of purchase.
• Orders placed after 12:00 pm will be processed the following business day.
• A tracking number will be sent to the email address provided at checkout once the order has been dispatched.
• Standard delivery time is estimated between 3 to 10 business days from the shipment date. Shipping delays may occur during public holidays or due to carrier disruptions.
• If you have not received your order within 10 business days, please contact us at support@getnexar.com.

Notwithstanding the above, kindly note that the delivery estimates are provided for convenience only and are not guaranteed.

Title to, and risk of loss for, products pass to you upon delivery to the shipping carrier, to the extent permitted by applicable law.

If you believe your shipment is lost or damaged in transit, please contact support@getnexar.com promptly so we can assist with a claim or replacement process, as applicable.

Order Cancellation Policy

Orders placed through the Nexar Shop are processed promptly to ensure timely fulfillment. As such, cancellation eligibility depends on the order status at the time the request is received.

1. Cancellation Before Processing
   You may request to cancel your order before it enters processing status by contacting support@getnexar.com as soon as possible. If the order has not yet been prepared for shipment, we will make reasonable efforts to cancel and fully refund your payment.
2. Cancellation After Processing Begins
   Once an order is marked as “Processing”, it is considered locked for fulfillment and cannot be cancelled. If you no longer wish to keep the purchased item, you must wait to receive the shipment and then initiate a return under our Returns & Refunds Policy (see below). Nexar is not responsible for any fees or delays caused by failed cancellation requests made after processing has begun.

Sales Tax

Sales tax is applied in accordance with local laws and regulations based on the nature of the item purchased and location:

1. For physical products (cameras, accessories): Sales tax is calculated based on the shipping address provided at checkout. Tax will be added to your order total where required by law.
2. For subscription services: Applicable sales tax may be charged based on the billing address associated with your payment method. Not all states tax digital services, so charges may vary depending on your location.

We reserve the right to update our tax collection practices in line with changes in local tax laws and platform capabilities. Final tax amounts will be displayed at checkout before payment is completed.

Warranty

Limited One-Year Warranty

Nexar warrants that the purchased product shall be free from defects in material and workmanship for a period of one (1) year from the date of original purchase (“Warranty Period”).

If the product proves defective within the Warranty Period, Nexar, at its sole discretion, will either repair or replace the product. To initiate a warranty claim, customers must contact support@getnexar.com and provide:

• Proof of purchase (order number, receipt, or invoice)
• Description of the issue
• Any requested supporting materials (e.g., photos, videos)

Exclusions

This warranty does not apply to damage resulting from:

• Physical impact or breakage
• Misuse, negligence, or abuse
• Unauthorized modifications or repairs
• Water exposure or damage
• Acts of God (including fire, flood, lightning, earthquake, or other natural disasters)
• Disassembly or tampering with any internal components
• Improper storage or exposure to unsuitable environmental conditions (e.g., extreme temperatures, humidity, dust, or direct sunlight)
• Any use of the product that deviates from its intended purpose or instructions

Nexar retains sole authority to determine whether a warranty claim is valid and whether a product is eligible for repair or replacement. All warranty determinations will be made in good faith and in accordance with applicable law.

Disclaimers and Limitation of Product Liability

Disclaimer of Additional Warranties

Except for the express warranty provided above and to the extent permitted by applicable law, Nexar disclaims all other warranties, express or implied, including without limitation:

• Any warranty of merchantability
• Any warranty of fitness for a particular purpose
• Any warranty of non-infringement

Limitation of Product Liability

To the fullest extent permitted by law, Nexar’s maximum liability for any claim arising from a product shall be limited to the repair or replacement of the product. Nexar shall not be liable for:

• Any incidental, special, indirect, or consequential damages
• Loss of data or profits
• Damage to any connected electronic device or personal property
• Any costs arising from third-party services, including installation or removal

Returns & Refunds

Please read this returns policy carefully before initiating your return. Incorrect or incomplete returns may cause delays.
Eligibility for returns and refunds depends on the nature of the order. Please refer to the relevant section below.

Private Drivers

This section applies to customers who purchased their Nexar dash cam for individual use through the Nexar Shop (Shopify) or Amazon.

Return Eligibility

You may return your dash cam within 30 days of purchase for a refund under the following conditions:

• The product must be returned in its original packaging and condition.
• Returns must be initiated through Nexar’s official support channels.
• Refunds will be issued within 30 days of receipt at Nexar’s return facility.
• A prepaid return label provided by Nexar must be used; returns shipped with a personal label will not be processed.
• If the device is returned in a damaged condition, Nexar reserves the right to withhold a portion or the full refund.

Return Process

A. Purchases Made via Shopify (Nexar Shop)

1. Activated Dash Cams:
   • Contact Nexar support via the in-app messaging feature.
   • Navigate to More > Help > Contact Us.
2. Non-Activated Dash Cams:
   • Contact support@getnexar.com.

B. Purchases Made via Amazon

1. Initiate the return directly through your Amazon account’s order history.

For additional assistance, contact us via the Live Chat Messenger on the Help Center or email support@getnexar.com.

Refunds

Refunds will be issued to your original payment method within 7-10 business days of receipt and inspection at Nexar’s shipping center, and in any event no later than 30 days after receipt at Nexar’s return facility.

Exclusions

• Personal shipping labels void the return
• Opened/damaged products may be rejected
• Returns from outside the U.S. not accepted
• Claimed rebate or gift card nullifies refund eligibility

Fleet Clients

This section applies to commercial customers using the Nexar Fleet Monitoring System.

30-Day Trial Return Policy

Customers are eligible for a 30-day trial period, starting from the delivery date, unless otherwise specified in the customer’s contract. During this time:

• A full refund will be issued for any unopened cameras returned within the trial period.
• A full refund is available for up to two (2) opened cameras.
• A restocking fee of $150 per unit applies to any additional opened cameras beyond the first two.
• No returns will be accepted after 30 days.
• Fleet expansion orders are not eligible for refunds.

Return Process

1. Initiate Return: Contact Customer Support within the 30-day period.
2. Return Authorization: If approved, you will receive a return shipping label and/or RMA via email.
3. Return Deadline: All items must be shipped back to Nexar within 7 days of receiving the return label.
4. Return Eligibility: Items must include all original packaging, manuals, and accessories. Damaged or altered items may be rejected.
5. Refunds will be issued to the original payment method within 30 days of receipt at Nexar’s return facility, once returned items pass inspection by Nexar’s fulfillment team.

If you are a business customer using the Nexar Fleet Monitoring System, please refer to your fleet service agreement for more details, or contact your fleet account manager.
For further assistance, please contact Fleet Support at 929-470-0536, Monday–Friday, 9:00 AM–8:00 PM EST. Alternatively, contact your fleet account representative for questions regarding your service terms.

Insurance Program Drivers

If you received a Nexar dash cam through an insurance program (e.g., Cover Whale), all returns and replacements must be handled directly through your insurance provider. Nexar does not process returns for dash cams issued through third-party insurance programs.

Third-Party & Reseller Purchases

This section applies to customers who received or purchased their Nexar dash cam through a third-party reseller (e.g., a dealership, insurer, or installation partner), but not directly from Nexar, Amazon, or the Nexar Shop.
If you purchased your dash cam through an authorized reseller or third-party partner, your return, exchange, refund, and warranty support must be handled directly through that reseller and are subject to their individual policies and terms of sale. Nexar does not process returns, refunds, or warranty claims for products purchased from third-party entities.

GENERAL TERMS

We reserve the right to change or amend our Purchase Policy and terms set forth herein from time to time, subject to applicable law. Any changes will be effective as of the “Effective Date” stated above (or the date the updated Policy is posted, if later) and will apply on a prospective basis.

This policy is subject to Nexar’s Terms of Services located here: https://www.getnexar.com/terms/.