US Orders

Shipping policy

You will receive a tracking number to the email provided at checkout within 2 business days. Please allow between 3-10 business days for your order to arrive. If more than 10 days have passed and you have not received your order, please email us at support@getnexar.com.

Warranty

The camera is covered by a 1 Year Warranty for manufacturer defects. This warranty does not cover the product if it is physically damaged by the customer, subject to negligence or misuse, abuse, alteration, accident, or an act of God. This warranty does not apply to products that have water damage or which have been disassembled or altered. Determining if the warranty is void is solely up to Nexar and cannot be contested.

If the product should prove defective within the stated warranty period, return the product along with proof of purchase and all defective parts as per the instructions below. Nexar commits to repair or replace the defective device.

Exclusions and Limitations

Except for the 1 Year Warranty expressly set forth above, and to the extent permitted by applicable law, Nexar expressly disclaims any and all other warranties expressed or implied, including any warranty of quality or fitness for a particular purpose. Our liability shall be limited to the repair or replacement of the product. You specifically agree that Nexar shall not be liable for any special, incidental, consequential, punitive, or other damages or penalties for breach of any warranty of any type on any Nexar product. In addition to and without limiting the generality of the foregoing disclaimers, the 1 Year Warranty does not, under any circumstances, cover damage to any electronic device or personal property attached to or used in conjunction with the Nexar product.

How to return:

Go to the return portal to process a return. You'll need to fill in your order number and the email address used for your purchase. Not sure of your order number? Look for the order confirmation email sent from Nexar after you made the purchase.

After you complete the return form, you will receive a return label to your email. Use it to package and ship the dash cam back. The return label will be valid for 10 days. Once your return is received, a refund will be issued within 5 business days.

International Orders

Shipping policy

If you chose a shipping method with full tracking at checkout, you will receive a tracking number to the email provided at checkout within 2 business days. For all orders, please allow between 5-15 business days for your order to arrive. If more than 15 days have passed and you have not received your order, please email us at support@getnexar.com.

Warranty

The camera is covered by a 1 Year Warranty for manufacturer defects. This warranty does not cover the product if it is physically damaged by the customer, subject to negligence or misuse, abuse, alteration, accident, or an act of God. This warranty does not apply to products that have water damage or which have been disassembled or altered. Determining if the warranty is void is solely up to Nexar and cannot be contested.

If the product should prove defective within the stated warranty period, please email us at support@getnexar.com along with proof of purchase. Nexar commits to repair or replace the defective device.

Exclusions and Limitations

Except for the 1 Year Warranty expressly set forth above, and to the extent permitted by applicable law, Nexar expressly disclaims any and all other warranties expressed or implied, including any warranty of quality or fitness for a particular purpose. Our liability shall be limited to the repair or replacement of the product. You specifically agree that Nexar shall not be liable for any special, incidental, consequential, punitive, or other damages or penalties for breach of any warranty of any type on any Nexar product. In addition to and without limiting the generality of the foregoing disclaimers, the 1 Year Warranty does not, under any circumstances, cover damage to any electronic device or personal property attached to or used in conjunction with the Nexar product.

Authorized Returns:

If within 30 days of purchasing the product, you would like to take advantage of our 30 Day Money Back Guarantee and return the product at your own expense, go to the return portal to process a return. You'll need to fill in your order number and the email address used for your purchase. Not sure of your order number? Look for the order confirmation email sent from Nexar after you made the purchase.

After you complete the return form, you will receive a return authorization to your email. Place it in the package containing the device and all the components and ship the dash cam back. Once your return is received, a refund will be issued within 5 business days.